This Privacy Policy explains how Bloom Haven collects, uses, discloses, and retains personal information in connection with its website, consultations, and floral services. It applies to inquiries, bookings, and related communications for wedding bouquets and event decoration.
Subject to legal limits, you may request access to the personal information we hold about you, ask for corrections, or raise concerns about our handling of your data. Where we rely on your consent for a specific activity, you may withdraw that consent for future processing.
To protect privacy, we may ask for information needed to verify your request before responding. If a request cannot be fully granted, we will explain the reason where permitted by law and provide the available options.
We keep personal information only for as long as needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When information is no longer required, we delete it or de-identify it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We process personal information to respond to inquiries, prepare consultations and quotes, manage bookings, confirm deposits and event dates, coordinate design details, arrange delivery and on-site setup, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use information to communicate about changes to an order or service arrangement.
We may share personal information with service providers that support website hosting, communications, payment processing, recordkeeping, and delivery or setup coordination. These parties may use the information only to perform services for us and are expected to protect it appropriately.
We may disclose personal information if required to comply with law, a court order, lawful request, or similar legal process, or if needed to protect our rights, property, customers, or operations. We may also share information where disclosure is necessary to prevent fraud or address security concerns.
We may collect contact details, event information, design preferences, communication records, payment-related information, and technical data such as device and usage details. For wedding and event services, this may include dates, venue information, floral preferences, delivery instructions, and notes needed to prepare a quote or complete setup.
We receive personal data when you submit an inquiry, request a consultation, confirm an order, make a payment, or communicate with us about an event. We may also collect limited technical information automatically when you use the website, and we may receive operational details from service providers involved in payment processing, hosting, or delivery coordination.
We may use essential cookies to support site functionality, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to make unsupported claims about your interests or to collect unnecessary sensitive information.
You can manage cookies through your browser settings and, where available, through on-site preference tools. Some cookies are needed for basic site functions, and disabling them may affect page performance or form submission. We do not rely on cookies to collect more information than is reasonably needed for site operation and measurement.
